Refund & Return Policy
Effective Date: June 22, 2025
At Lagna Patrika, we strive to ensure that every wedding card you order meets your expectations. Since our products are customized and printed based on your input, we follow a strict return and refund policy as outlined below.
1. No Returns on Personalized Items
All products listed on our website are made-to-order and customized as per the details you provide (names, dates, design, etc.). Therefore, we do not accept returns for the following reasons:
-
Change of mind after placing the order
-
Errors in details provided by the customer
-
Slight color or texture variation due to screen differences
2. When You Can Request a Refund or Reprint
You may be eligible for a reprint or partial/full refund in the following cases:
-
Incorrect printing not matching your approved design (e.g., wrong names, date, or card)
-
Damaged cards due to packaging or delivery issues
-
Major printing defects such as ink smears or incomplete print
To qualify, you must:
-
Report the issue within 2 days of receiving the order
-
Share clear photos of the issue via email or WhatsApp
-
Return a sample card by courier if requested
3. How Refunds are Processed
-
Approved refunds will be issued to the original payment method within 7 business days.
-
For reprints, we will reprocess and ship the corrected cards free of charge.
-
In some cases, we may offer a discount or store credit as a resolution.
4. Cancellations
-
Orders can only be cancelled before the printing process begins.
-
Once printing has started, the order cannot be cancelled or refunded.
5. Responsibility of the Customer
-
Double-check all personalization details before confirming the order.
-
Preview proofs carefully (if provided) before approval.
-
Make sure your delivery address and contact number are correct.
6. Contact for Refund/Return Issues
To raise a complaint or refund request, contact us at:
📧 Email: lagnapatrikaa@gmail.com
📞 Phone/WhatsApp: 9145064559
🕒 Timing: 10:00 AM to 7:00 PM, Monday to Saturday
Note: Lagna Patrika reserves the right to accept or reject refund requests at our sole discretion based on the validity of the claim.